PRIVACY POLICY

1. INTRODUCTION

This privacy notice provides you with details of how I collect and process your personal data through the use of my site www.counsellingsteps.co.uk, this will be when you email me for advice or to set up a initial enquiry through my related email account : [email protected]

I, Nicola Bard am the data controller and as such am responsible for your personal data.

If you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I would however, be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.

2. WHAT DATA I COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data.

I may receive certain types of personal data from you such as :

Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
Contact Data may include your billing address, delivery address, email address and telephone numbers.
Transaction Data may include details about payments between us and other details of purchases made by you.
Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
Usage Data may include information about how you use my website, products and services.

Sensitive Data

I do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. I do not collect any information about criminal convictions and offences.


3. HOW I COLLECT YOUR PERSONAL DATA

I collect data about you through a variety of different methods including:

my website, phone, text, whatsapp or email

4. HOW I USE YOUR PERSONAL DATA

I will only use your personal data when legally permitted. The most common uses of your personal data are:

Where I need to perform the contract between us.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
The information shared between us during our sessions is kept strictly confidential; the only exception to this may be in cases where I believe you, or anyone around you is at risk or in danger. However, if this were the case, I would always discuss my concerns with you first.
I am required under statutory law to inform the relevant authorities of anything concerning acts of terrorism, drug trafficking or abuse of a minor.

PURPOSE/ACTIVITY

To register you as a new customer

TYPE OF DATA

(a) Identity

(b) Contact

LAWFUL BASIS FOR PROCESSING

Performance of a contract with you

To process and deliver services to you including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to me

(c) Contact

(c) Financial transactions

(d) Necessary for our legitimate interests to recover debts owed to us

To manage my relationship with you which will include:

(a) Notifying you about changes to my terms or privacy policy

(b) Contact

(c) Performance of a contract with you

(d) Necessary to comply with a legal obligation


I will not share your personal data with any third party for marketing purposes.

I will only use your personal data for the purposes for which I collected it, unless I reasonably consider that I need to use it for another reason and that reason is compatible with the original purpose.

I may process your personal data without your knowledge or consent where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

I may have to share your personal data with the parties set out below :

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
I require all third parties to whom I transfer your data to respect the security of your personal data and to treat it in accordance with the law. I only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. DATA SECURITY

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

7. DATA RETENTION

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

By law I have to keep basic information about my clients (including Contact, Identity, Financial and Transaction Data) for six years after you cease being clients for tax purposes.

In some circumstances you can ask me to delete your data: see below for further information.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
You can see more about these rights at: https://ico.org.uk





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